Equipping people to make money (for you!)

This is exactly why EmployBetter was create.

Customer rant on Facebook:

"went to Just Tires for an oil change and was told that I MUST make an online appointment. Really? Even though I'm standing right in front of the guy that would be changing my oil? Unbelievable..........."

We can agree on this assumption: The purpose of a business is to take money from consumers in exchange for goods and or services (at a profit) the consumer either chooses not to do or can't provide for themselves. 

In this scenario here are some things to employ better:

1. Training, and documentation for employees that makes clear the level of care the business wants to provide.
2. A CRM or booking system that can be overridden by staff on site. Give latitude for good judgement to prevail.
3. Provide a kiosk or mobile app that allows the customer to make onsite, on the spot appointments.
4. People that want to own the customer experience not just follow the manual, pass the buck, or simply collect a check.

Every person in your company is a sales person. They are selling consumers on why they should spend time and money with you or why they should not spend time and money with you.  Either way, a sale is made.